AI Prompt Engineer for building AI Agents for CX

About the Role

This is a non-technical role, with 20% technical and 80% non-technical responsibilities.

Key Responsibilities

• Co-design SOPs with clients for resolving customer queries across chat, ticket, and voice channels.
• Scope and plan each integration, gathering requirements as per the Statement of Work (SoW) and turning them into an executable timeline with success metrics (coverage %, accuracy, CSAT).
• Lead the rollout and customer success loop: monitor post-launch coverage and accuracy, dig into logs, fine-tune prompts and flows, and run quarterly "AI health-checks."
• Troubleshoot in production: replicate issues, ship patches, and write crisp Root Cause Analyses (RCAs) that are easy to understand.
• Close feedback loops by channeling customer insights to product and prompt engineering teams.
• Overall, 80%+ of the work will be non-technical, such as designing customer support SOPs and running quality checks using AI.
• Up to 20% of the work will involve technical aspects, like writing small functions in Python & SQL.

Requirements & Tech Stack

• Hands-on experience with prompt writing (e.g., GPT, Claude, Gemini).
• Working knowledge of analytics and one scripting language (preferably Python) is good to have.
• Basic experience with coding adds value, but it is not mandatory.

Qualifications

• Students in their final year will be a best fit for this role.

Why join us?

• Ownership of high-impact, customer-facing projects from Day 1.
• Opportunity for accelerated career growth and advancement in a fast-paced startup.
• Direct collaboration with the founders and senior leadership.
• 2 months internship, converts into a full-time role.