Caller

About the Role

The Caller internship role at Concilio Solutions LLP is a hybrid position based in Mathura, with some flexibility for work from home. This role is designed to help candidates build practical experience in client communication and business operations.

Key Responsibilities

• Make outbound calls.
• Receive inbound calls.
• Share information about services.
• Clarify client requirements.
• Document call outcomes accurately.
• Follow call scripts when needed.
• Update internal records or CRM tools.
• Escalate queries to senior team members.
• Coordinate with the team on follow-ups.
• Maintain a professional tone in all communications.
• Meet daily and weekly calling targets.

Qualifications

• Strong verbal communication skills, including clear speaking, active listening, and confident telephone etiquette.
• Ability to build rapport with clients.
• Ability to handle basic queries.
• Ability to maintain a courteous, professional demeanor during calls.
• Basic computer literacy, with the ability to work with spreadsheets, documents, and call-tracking or CRM tools.
• Attention to detail for accurate note-taking, data entry, and documentation of call outcomes.
• Time-management skills to handle call volumes, prioritize tasks, and meet daily and weekly performance goals.
• Willingness to learn, adapt to call scripts and guidelines, and respond positively to feedback and coaching.
• Comfort working in a hybrid setup in Mathura, including both on-site presence and some work-from-home as required.
• Prior experience in calling, customer service, or telemarketing is beneficial but not mandatory.
• Students or recent graduates are encouraged to apply.