Learning Operations New Associate

About the Role

This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Responsibilities include a mix of administrative, analytical, and coordination tasks to ensure that learning and development activities run smoothly.

Key Responsibilities

• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.
• Book and manage training venues, facilities, and necessary equipment.
• Manage and update the organization's LMS, including course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve any technical issues related to the LMS if needed.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
• Communicate training schedules, changes, and updates to relevant stakeholders promptly.
• Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.
• Assist in Process Improvement initiatives.

Requirements & Tech Stack

• MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel and Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint, OneNote) applications.
• Ability to comprehend and quickly learn client databases / menu based systems.
• Ability to present data in a comprehensible format.
• Client Interfacing skills (Email, Phone): Good Email etiquette, strong email drafting keyboard skills, and good phone etiquette / technique.
• English language proficiency: Strong written and verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow, and the ability to present more information in a short span of time / space sensibly.
• LMS (Learning Management System) management and reporting.
• Talent Development principles.

Qualifications

• Bachelors degree: B.A / B.Com / B.Sc / B.Tech.
• Work Experience: 0 to 1 years.
• Good organizational, prioritisation and multi-tasking skills.
• Strong analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.