HR Service Delivery New Associate
Accenture Solutions Pvt Ltd
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
About the Role
The Workforce Administration New Associate will process incoming requests received through emails or other applications. These requests include resolving and completing service requests while working collaboratively with team members, internal teams, third party vendors, and clients.
Key Responsibilities
- Read, understand, and analyze client processes as per business rules.
- Execute the process accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex issues or problems.
- Always demonstrate the highest level of customer service.
- Complete onboarding formalities.
- Execute process steps related to employee movements and benefits administration.
- Ensure and maintain the security and confidentiality of client data.
- Update client applications accurately and promptly in accordance with the appropriate user guides.
- Understand and adhere to Accenture processes and working methods.
- Understand relevant HR and safety legislation as appropriate and manage cases while informing clients.
- Understand and perform the full range of Workforce Administration processes across the employee lifecycle including onboarding, employee movements, and benefits administration.
- Maintain a clear understanding of existing performance metrics, how they are measured, and suggest improvements to make them more effective and transparent.
- Follow local work instructions while processing and highlight any anomalies in process documentation to SMEs or Team Leads.
- Propose process improvement ideas that reduce time, improve accuracy, or enhance controls.
- Participate in team building activities.
Requirements & Tech Stack
- Primary skill: HR Service Delivery
- Workforce Data Admin
- Knowledge of Microsoft Office and Excel skills is an advantage.
- BPO experience is an advantage.
Qualifications
- Any Graduation
- Must be flexible with respect to shift timings.