Trust & Safety New Associate

About the Role

The Trust and Safety (Content Moderation and Responsible AI) offering within Accenture helps keep the internet safe and assists platform companies in accelerating, scaling, and improving their businesses. The Accenture Trust Safety team serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality, and safety of content, including generative AI. This role offers the opportunity to deliver value to clients and make a larger impact on society.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and/or resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers, according to client definitions and guidance.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Experience with specific tools and channels for content review.

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Role Context

• You are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• You will be given detailed instructions on all tasks.
• The decisions you make impact your own work and are closely supervised.
• You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
• This role may require you to work in rotational shifts.
• Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.
• This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust Safety community.