Account Manager

About the Role

Swiggy Dineout is building India’s largest dining out platform. This role is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings, generating 80-90 lacs Gross Merchandise Value (GMV) per month.

Key Responsibilities

• Account & Partner Relationship Management
• Onboard new accounts by explaining requirements and coordinating with internal stakeholders.
• Meet existing partners periodically to ensure Restaurant Display Page (RDP) content is correct and image coverage is high.
• Make persuasive presentations on the benefits of Dine Out plans & promotions for month-on-month growth.
• Execute growth forward activities such as offer alignments and marketing operations alignments.
• Resolve issues such as 'diner denied payout' to ensure seamless transactions.
• Prepare growth plans for each account and gather competitor action insights.
• Data Interpretation & Business Performance Management
• Filter relevant data from the Restaurant facing dashboard and explain key performance metrics to partners.
• Seek necessary support or actions from partners to ensure the right RDP view for conversions.
• Stay updated on partner investments in competition through observations and conversations.
• Ensure partner investments are equal to or higher than competition.
• Interaction with Stakeholders
• Interact with partner support, sales operations, and the finance team.

Requirements & Tech Stack

• Understanding of Dine Out offerings and growth levers.
• Knowledge of basic metrics: operating hours, Ads RPO, Commission Revenue per order.
• Familiarity with data dashboards such as CMS / PowerBi / Compass / Salesmate.
• Understanding of Conversion Funnel.
• Week Wise / Month Wise / Day Wise transactions across accounts, denial rates, supply metrics vs competition.
• Good working knowledge and experience of e-commerce activities and all online marketing channels.
• Analytical, good Excel skills.

Qualifications

• Graduate with 1.5-3 years of field sales experience.
• Fluency in local language and working knowledge of English.
• Confident, Pleasing, and a go-getter personality.
• Effective communication skills.
• Attitude & Aptitude for Sales.
• Team player.
• Flexible; understanding that restaurant owners do not operate on 9-to-5 schedules.
• Leadership and Influencing skills.
• Initiative & Flexibility.
• Creativity & Initiative.