Fleet Manager

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed everyday, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

Key Responsibilities

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis.
• Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Maintain Pickup and Delivery Partner attendance based on daily demand.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.

Requirements & Tech Stack

• Prior experience in process design and operations implementation.
• Bike and willingness to travel within the city.
• Availability to work on Weekends.
• Knowledge of supervisory techniques to manage, motivate and train blue-collared workers.
• Local geographical area knowledge and ability to converse in local languages.
• Entrepreneurial attitude / go-getter.
• Attention to detail and critical thinking to resolve problems.
• Customer service skills and ability to maintain a consistent, high level of service.

Qualifications

• Graduation