Customer Success Specialist

About the Role

Internship, on-site role based in Gurugram.

The Customer Success Specialist will guide investors through the FraX platform, answer queries, and ensure a smooth onboarding experience. This role involves monitoring customer accounts, proactively addressing issues, and supporting users in understanding fractional real estate products and features.

Key Responsibilities

• Handling support tickets.
• Managing phone and email interactions.
• Gathering feedback.
• Collaborating with product and operations teams to improve the customer journey.
• Documenting common issues.
• Contributing to FAQs.
• Maintaining a high level of customer satisfaction and retention.

Qualifications

• Strong Customer Satisfaction and Customer Service skills.
• Effective Customer Support and Communication skills.
• Solid Analytical Skills.
• Ability to work on-site in Gurugram.
• Ability to manage time effectively.
• Ability to handle multiple customer cases simultaneously.
• Proficiency with CRM or customer support tools.
• Basic Excel or data management skills.
• Bachelor’s degree in Business, Finance, Communications, or a related field, or equivalent practical experience.

Beneficial Experience

• Experience in fintech, real estate, or investment products.