Customer Success Representative (Entry-Level)

About the Role

Entry Level Customer Success team member supporting young adults and employer partners in workforce development programs with an equity-centered, impact-driven approach.

Key Responsibilities

• Respond to participant and partner inquiries with empathy, clarity, and professionalism.
• Support onboarding of new students and help them navigate program resources.
• Track participant progress and outcomes; maintain documentation of key milestones.
• Coordinate meetings and workshops to support engagement and program participation.
• Maintain accurate records in CRM/database tools.
• Escalate complex issues to senior staff and help ensure timely resolution.
• Contribute to an inclusive, mission-focused experience that supports equitable access to opportunity.

Qualifications & Skills

• Strong communication and customer service skills.
• Comfort working with data and maintaining accurate records.
• Ability to coordinate activities and manage inquiries effectively.
• Collaborative mindset and commitment to inclusive, participant-centered support.
• Basic understanding of customer success workflows and issue triage.