Customer Care Specialist
Rollins, Inc.
Marietta, GAFresher1h agovia LinkedIn
About the Role
Rollins, Inc. is seeking a Customer Care Specialist to join their team. This role involves being a critical link between customers and service centers, ensuring exceptional customer service and making a difference in customers' lives.
Key Responsibilities
- Handling inbound calls, emails, and chats to assist customers with various needs, including payments, scheduling, and conflict resolution.
- Notating customer accounts accurately and in a timely manner.
- Supporting additional tasks and projects as needed by internal teams.
- Problem-solving customer accounts for both current and future needs.
- Maintaining consistent, clear communication with customers.
- Collaborating with internal teams (administrative associates, sales, service professionals, and management) to ensure exceptional customer service.
Requirements & Tech Stack
- Adhere to the NORTHWEST WAY, upholding the highest standards of professionalism and customer care.
- Act as a brand ambassador, representing company values and image with every customer interaction.
- Microsoft Office tools such as Word, Excel, and PowerPoint.
Qualifications
- High School Diploma or equivalent required.
- No experience necessary.
- Bilingual (Spanish-speaking) preferred.
- Must be at least 18 years of age.
What We Offer
- Starting Hourly Pay: $17.
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match, employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts.
- Industry-leading, quality training program.