Field Technician I

About the Role

Lumen is seeking a Field Technician I to join our team in Norfolk, VA.

Key Responsibilities

• Perform customer installations, network installations, repairs, and service activations.
• Troubleshoot and resolve technical service issues using established procedures and tools.
• Conduct preventive maintenance activities to ensure network reliability and performance.
• Diagnose and escalate complex technical issues as needed.
• Deliver a positive customer experience through professional communication and service interactions.
• Maintain accurate records of work completed, service activities, and troubleshooting efforts.
• Collaborate with team members and support continuous operational improvements.
• Participate in on-call rotations and support occasional after-hours work.

Role Specifics

• Responsible for asset management, including processing deliveries, replenishing consumables, and coordinating shipping and receiving of materials.
• Maintain tools, test sets, and electronic equipment, including fiber optic transmission equipment, lightwave multiplexing equipment, and AC/DC power equipment.
• Assist in installing, provisioning, testing, and maintaining DS0 through OC192 services.
• May install and test transmission/switching equipment.
• Troubleshoot network equipment, remove and replace defective modules, track spares, and ensure repair.
• Monitor/locate routes and assist in executing restoration during service interruptions.
• Proactively respond to potential problem areas to ensure network integrity.
• Learn all systems and applications required for the job function.
• Update installation records, enter detailed log information on trouble tickets, and provide status updates and issue reports.
• Perform preventive/scheduled maintenance and inspections on equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC Power Plants.

Requirements & Tech Stack

• High School Diploma or GED or up to 2 years of relevant job experience.
• 1+ years of network monitoring, installation, or maintenance/repair experience.
• Experience and/or knowledge of at least one of the following technician disciplines:
• Transmission (DS1/DS3/SONET)
• Switching (circuit-switching/SS7)
• TCP/IP (routers/higher-layer protocols)
• Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.)
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Ability to quickly learn corporate databases.
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required.
• A valid driver’s license.
• Physical ability to sit, climb, balance, stoop, kneel, crouch, and crawl.
• Ability to lift 50 lbs.
• Ability to work in all weather conditions.

Preferred Qualifications

• 2+ years of relevant job experience.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.

Compensation

• Base salary range: $45,021 - $60,027 in Virginia.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks.
• Information on bonus structure (short-term incentives, long-term incentives and/or sales compensation) available during the selection process.