Pharmacy Customer Associate I

About the Role

This role enables associates to work virtually full-time, except for required in-person training sessions. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Hours

Assigned shift between 5:50 AM and 9 PM Central time. Shifts may include one or both weekend days. Training hours may vary.

Key Responsibilities

• Responds to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers (subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests ensuring high quality resolution and follow-thru.
• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

Requirements & Tech Stack

• Requires a HS diploma or equivalent.
• Previous experience in an automated customer service environment.

Qualifications

• Knowledge in healthcare, health insurance, or pharmacy strongly preferred.
• Experience in a call center environment strongly preferred.
• Strong oral, written and interpersonal communication skills.
• Problem-solving skills.
• Facilitation skills.
• Analytical skills.