Client Experience Coordinator

About the Role

ALIS by Medtelligent is creating a new, full-time, entry-level position designed to help individuals start and grow their careers in technology and healthtech. This role sits at the intersection of account management and client support.

Key Responsibilities

• Take calls transferred from the support team when a client's question is better suited to account management, and see them through to resolution.
• Work alongside experienced account managers to learn how to support and grow client relationships.
• Develop a strong understanding of the ALIS platform and the assisted living communities served.
• Shadow customer meetings and learn how account managers help clients solve problems and achieve their goals.
• Own follow-up tasks and action items from customer meetings.
• Configure ALIS application settings and support product-related account work.
• Assist with client requests and help keep projects moving forward.
• Build relationships with internal teams to ensure customers receive a great experience.
• Maintain accurate customer information in HubSpot.
• Support account management projects and operational initiatives.
• Help identify opportunities to improve processes and create a better experience for both customers and teammates.
• Take on increasing responsibility as skills and confidence grow.
• Build the product knowledge, client-facing experience, and business skills needed to advance within the organization.

Requirements & Tech Stack

• Comfort with technology.
• Curiosity about how things work.
• Genuine passion for helping people.
• Ability to learn new software and tools quickly.
• Clear communication skills.
• Ability to stay calm on the phone.
• Genuine enjoyment in helping people.
• Positive, coachable attitude.
• Ability to welcome feedback.
• Take ownership of work and follow through on commitments.
• Interested in building a long-term career in account management, customer success, or onboarding.
• HubSpot experience is a plus, but not required.
• Location: Chicago-based, with in-office attendance required for the first 90 days.
• Compensation: $41,600.00-$52,000.00.
• Not able to provide employment sponsorship, including OPT or STEM OPT.

Qualifications

• Early in career and looking to break into technology and/or healthtech.
• Internships, campus leadership, customer service, sales, or other experiences that demonstrate initiative and responsibility.
• Organized, detail-oriented, and reliable with follow-through.
• Position yourself for future opportunities within Account Management, Customer Success, or Onboarding.
• Do not need a college degree to apply.