Customer Operations Representative

About the Role

RXO is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology and a massive network to find solutions for every challenge.

Key Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards.

Requirements & Tech Stack

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.
• Transportation Management System (TMS)

Qualifications

• 1 year of sales or customer service experience.
• 1 year of related experience and/or training, and a general understanding of the transportation industry.
• Solid attention to detail and follow-up skills with experience identifying and resolving problems.