Customer Service Representative
Spectrum
McAllen, TXFresher1h agovia LinkedIn
About the Role
Join Spectrum as a professional Customer Service Representative on our billing team. This role is vital for providing product knowledge and account support to customers in a fast-paced environment.
Key Responsibilities
- Answer inbound phone calls from customers related to billing inquiries.
- Empathize with customers while accurately addressing their billing needs.
- Meet high customer service standards.
- Establish and grow professional, positive relationships with customers.
- Collaborate with management on customer issue escalations.
- Represent a Fortune 100 company with professionalism and courtesy.
- Navigate multiple computer programs.
- Speak with customers over the phone.
Requirements & Tech Stack
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- Bilingual in English and Spanish.
- Availability to work a variety of shifts, including late night/overnight, weekends, and holidays.
- Good listener.
- Multi-tasking problem-solver.
- Enthusiastic communicator.
- Understanding, resilient, professional, and treat others with kindness and respect.
Qualifications
- Education: High school diploma or equivalent.
- Experience:
- 6+ months of customer service experience.
- 6+ months of experience working with computers and software applications.
- Previous work in cable operations or a telecommunications call center.
- Technical Skills:
- MS Office.
- Computer skills.
- Typing.
- Skills:
- Communication.
- Organization.
- Time management.
- Problem-solving.
- Efficient.
- Multi-tasking.
- Customer service.
- Abilities:
- Dependable.
- Courteous.
- Enthusiastic.
- Empathetic.
- Results-driven.
- Professional.
- Resilient.