CUSTOMER RELATIONSHIPS MANAGEMENT ASSOCIATE

Job Title: CUSTOMER RELATIONSHIPS MANAGEMENT ASSOCIATE

Company: Fair Finance

Location: Kolkata, West Bengal

Work Mode: Work from Office (On-site)

Employment Type: Full-time

Vacancies: 8

Working Hours: 10:00 AM – 7:00 PM

Weekly Off: Sunday fixed, rotational Saturday working

Joining: Immediate joiners preferred

About the Role

As a CRM Executive at FairFinance, you will manage customer interactions, resolve queries, coordinate follow-ups, and assist customers through their service journey. This role involves understanding customer concerns, providing accurate information, maintaining professional relationships, and identifying opportunities to improve customer engagement and retention. You will be expected to take ownership of customer issues, communicate effectively, and coordinate with internal teams for timely resolutions.

Key Responsibilities

• Handle customer enquiries through calls and other communication channels.
• Provide accurate information about services, application processes, and customer queries.
• Follow up with customers regarding pending documents, applications, and incomplete processes.
• Address customer complaints professionally and coordinate with relevant teams for resolution.
• Maintain regular communication with existing customers throughout their service journey.
• Identify reasons for customer drop-offs and take appropriate follow-up actions.
• Support customer engagement, satisfaction, and retention initiatives.
• Maintain accurate records of customer interactions, follow-ups, and query status.
• Coordinate with internal teams to ensure timely updates and effective issue resolution.
• Identify opportunities to introduce customers to relevant services without misleading or pressuring them.
• Maintain customer confidentiality and comply with company policies.
• Work towards assigned performance targets and service-quality standards.

Eligibility Criteria

Educational Qualification

• Graduate or postgraduate.
• Minimum 50% marks, subject to the company's eligibility criteria.

Experience

• Freshers are welcome to apply.
• Candidates with at least 1 year of relevant experience in CRM, customer service, customer support, or telecalling will be preferred.

Required Skills

• Strong verbal communication skills in both Hindi and English.
• Basic knowledge of MS Office, email, and Google Sheets/Excel.
• Professional telephone etiquette and customer-handling skills.
• Ability to listen patiently, understand customer concerns, and communicate clearly.
• Good follow-up, coordination, and problem-solving abilities.
• Willingness to take ownership of assigned responsibilities.
• Ability to work towards performance targets.

Location Requirement

• Candidates must be willing to work from the Kolkata office.

Compensation & Growth Opportunities

• First 3 Months (Probation Period): ₹20,000–₹25,000 per month
• After 3 Months (Performance-Based): Compensation may increase to ₹40,000–₹50,000 per month, depending on individual performance and company evaluation.
• Note: Post-probation compensation is performance-based and not guaranteed. Final compensation structure and terms will be communicated during the selection process.

What We're Looking For

• Confident and professional communicator.
• Patience and empathy when handling customers.
• Ability to manage multiple customer queries and follow-ups effectively.
• Takes responsibility and demonstrates initiative.
• Ability to handle challenging conversations calmly.
• Understanding of customer satisfaction and retention importance.
• Maintains accuracy, professionalism, and confidentiality.
• Motivated to learn, improve, and grow professionally.

Selection Process

• Step 1: Resume Screening
• Step 2: Assignment Round
• Step 3: First Round — Initial Interview
• Step 4: Second Round — Further Evaluation
• Step 5: Third Round — In-Office Interview
• Step 6: Document Verification
• Step 7: Offer & Onboarding

How to Apply

Interested candidates should share their updated resume with the subject: CRM Executive – Kolkata.

Please ensure you are comfortable with the job location, working hours, eligibility requirements, and compensation structure before applying.