Intern

About the Role

Detail-oriented and process-driven graduate seeking a role as a CRM & Operations Associate in a fast-growing D2C environment. Eager to apply analytical thinking, cross-team coordination, and customer-first problem-solving to streamline daily operations and enhance end-to-end customer experience.

Key Responsibilities

• Supported daily order-to-delivery workflow: confirmation, dispatch coordination, tracking, and customer communication, to ensure timely fulfillment.
• Assisted in managing post-purchase experience: feedback collection, replacement requests, and NPS reporting.
• Maintained and analyzed CRM dashboards to extract insights on order status, repeat purchase behavior, and service bottlenecks.
• Collaborated with production and logistics teams to align product availability with marketing and drop schedules.
• Tracked pre- and post-production timelines to ensure product samples and bulk deliveries met internal deadlines.
• Contributed to both B2B and B2C operations: managing partner orders, invoicing, and inventory handovers.
• Built basic CRM report templates to track purchase funnel drop-offs and reorder trends.
• Assisted in coordinating production runs for seasonal collection drops, aligning design, sampling, and dispatch calendars.

Requirements & Tech Stack

• CRM tools: Shopify, Klaviyo, Google Sheets, Excel, Notion
• Operations: Inventory management, shipping coordination, order tracking, vendor follow-up
• Data & reporting: Basic analytics, dashboard maintenance, insight generation
• Communication: Cross-functional collaboration, vendor and customer liaison
• Soft Skills: Reliability, structure, proactive ownership

Qualifications

• Education: Bachelor’s Degree or Above

Interests

• Consumer brands
• Process automation
• Product logistics
• Customer experience design