Customer Service Associate
The Dorne Region
Oakbrook Terrace, IL0–2 yrs40m agovia LinkedIn
Customer Service Associate
About the Role
Grow in an independent role with coaching, team support, and opportunities for greater responsibility.
Key Responsibilities
- Respond to inbound client inquiries by phone and follow up on outstanding items within the same business day.
- Document every interaction, update client records and flag anything that needs a second review.
- Coordinate with team members to schedule appointments and hand off cases that require additional support.
- Prepare materials and notes before outbound calls so each conversation stays focused and productive.
Requirements & Tech Stack
No insurance background is needed.
You receive structured on-site training in Oakbrook Terrace.
Qualifications
- Ability to listen carefully.
- Ability to stay organized.
- Ability to keep commitments.