Club Manager

National Fitness Partners

About the Role

• This is a full-time, exempt position.
• Annual salary: $50,000.
• Schedule: Saturday & Sunday 6:45am - 2:45pm, Monday - Wednesday 11am - 7pm.

Key Responsibilities

• Oversee all club operations under the supervision of the Senior General Manager.
• Ensure operational and financial goals are met.
• Create member experiences that produce Raving Fans.
• Develop and lead a staff of servant leaders.
• Ensure club is fully staffed and team performs to NFP standards.
• Build a bench with team members, responsible for recruitment and staffing (recruitment tactics, conducting pre-screens, interviewing candidates, hiring decisions).
• Provide back up support as needed.
• Consistently achieve monthly goals, including drivers and KPIs.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manage club labor and ensure payroll accuracy by validating employee timecards, approving payroll, and scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained, and safe for all members and staff.
• Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures.
• Provide coaching, constructive counseling, and progressive discipline (up to and including termination).
• Drive membership sales with a focus on achieving DGR goals.
• Participate in community outreach.
• Invest in staff training and development.
• Assess areas of need in assigned club, develop, and successfully execute plans of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning club to NFP standards.
• Ensure member accidents are reported in a timely manner through the NFP process.
• Additional responsibilities may be required.

Qualifications

• Ability to build a bench with team members.
• Ability to recruit, screen, interview, and hire candidates.
• Ability to consistently achieve monthly goals.
• Ability to provide exceptional customer service.
• Ability to manage club labor and ensure payroll accuracy.
• Ability to ensure club cleanliness, maintenance, and safety.
• Ability to hold staff accountable to policies and procedures.
• Ability to provide coaching, counseling, and progressive discipline.
• Ability to drive membership sales and achieve DGR goals.
• Ability to invest in staff training and development.
• Ability to assess areas of need and execute plans of correction.
• Ability to update management on club progress.
• Ability to attend and participate in meetings.
• Ability to complete One-on-Ones.
• Ability to model Servant Leadership.
• Ability to work front desk activities, give tours, use Ignite, and clean club.
• Ability to report member accidents.

About National Fitness Partners

• We transform lives through affordable fitness.
• Largest Planet Fitness franchise.
• Serve over one million members across 200+ clubs nationwide.
• Create a Judgement Free fitness experience.
• Values: Accountable, Driven, Passionate, Ambitious.

Benefits

• Growth Opportunities (over 90% of management started entry level).
• PTO for all employees.
• 401K Retirement Fund (Employer match up to 4%).
• Health Insurance Options: Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short-Term Disability: 100% Company Paid.
• Employee Assistance Program.
• Free employee Black Card Membership.