Operations Associate, Houston, #146

About the Role

Gopuff is seeking Operations Associates (OAs) to join its operations team. Reporting directly to a Site Leader, OAs are integral to Gopuff's mission, requiring drive, perseverance, positivity, and enthusiasm.

Key Responsibilities

• Pick and pack items for dispatch to customers.
• Receive and unpack pallets of product from vendors, verify physical inventory against purchase orders/invoices, and resolve discrepancies.
• Manage inventory and re-shelving of canceled orders.
• Clean and organize the sales floor and the overall facility.
• Manage waste and spoilage by strictly adhering to FIFO (First-In, First-Out) practice.
• Contact customers regarding substituted or out-of-stock items.
• Handle, scan, and move product safely and in an organized manner.
• Perform tasks requiring standing, pushing, pulling, squatting, bending, reaching, and walking during shifts.
• Utilize carts, pallet jacks, dollies, and other equipment to move product.
• Handle products that may contain tobacco, nicotine, and/or alcohol.
• Work in freezer locations periodically throughout shifts.
• Capability to walk several flights of steps periodically throughout the day.
• Prepare quality beverages and food menu items by observing all recipes and presentation standards.
• Ensure accuracy of all packaged food and beverages for delivery.
• Follow health, safety, and sanitation guidelines for all products.
• Receive and put away orders/invoices, and resolve discrepancies related to expiration requirements.
• Maintain Kitchen Facility organization and standards to ensure resource accessibility while managing waste and spoilage through mindful pouring and food preparation.
• Prepare, package, and stage/handoff orders.

Requirements & Tech Stack

• High School Diploma or GED Equivalent.
• The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts).
• General working knowledge of basic web-based software applications (e.g., Google G-Suite).
• Ability to stand and walk for the duration of an assigned shift.
• Ability to lift up to 49 pounds.
• Availability to work flexible hours including mornings, evenings, weekends, nights, and holidays.
• Experience working in a restaurant or retail environment is preferred but not required.