Dental Office Front Desk Business Assistant

About the Role

The Business Assistant will support the business and clinical needs of the dental office, fostering a strong team-building culture with a focus on patient care and continuous learning.

Key Responsibilities

• Greet and welcome patients.
• Manage front office duties:
• Answering phones.
• Checking office mail and email.
• Communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments.
• Process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems.

Requirements & Tech Stack

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training will be required.
• Previous front desk dental experience required.
• Dentrix or other dental software experience.

Qualifications

• 1+ years of experience in a dental or medical setting (preferred).
• 1+ years of experience with insurance billing and accounts receivable (preferred).

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Availability to attend virtual training sessions (or in-person) periodically.
• Tuberculosis (TB) test required prior to starting employment (not applicable in FL & TN).

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front-loaded education and training.
• Opportunity to be a part of a secure company with 20+ years of industry leading experience.
• Access to on-demand Daily Pay.

About Carus Dental-Woodlands

• Join a 12-person team that thrives on collaboration, communication, and community.
• Pay: $19-24/hour.
• Schedule: Monday-Friday.