Customer Service Representative
MD PROPERTIES PRIVATE LIMITED
Kolkata, West Bengal, India1h agovia LinkedIn
About the Role
This is a full-time, on-site Customer Service Representative role based in Kolkata.
Key Responsibilities
- Respond to inquiries from current and prospective clients, providing accurate information about properties, services, and processes.
- Handle phone calls, emails, and in-person queries.
- Resolve issues promptly.
- Maintain detailed records of interactions in relevant systems.
- Coordinate with internal teams to follow up on client requests.
- Support property visits or documentation processes.
- Ensure a smooth, professional customer experience.
- Proactively identify opportunities to improve service quality.
Requirements & Tech Stack
- Strong customer-facing skills.
- Skills in Customer Support and Customer Satisfaction.
- Abilities related to Customer Experience.
- Strong communication skills in English (and local languages), with clear spoken and written abilities.
- Comfort using phones, email, and basic computer applications.
- Demonstrated problem-solving skills.
- Patience and a service-oriented mindset.
- Ability to work on-site in Kolkata.
- Ability to manage time effectively.
- Ability to collaborate with sales and operations teams.
- Prior experience with CRM or ticketing systems is an advantage.
Qualifications
- Experience in Customer Service Representatives and Customer Service.
- Prior experience in real estate, hospitality, or customer-facing roles is preferred.
- A relevant diploma or degree is beneficial.