Customer Support Specialist

Zapminton

Key Responsibilities

• Manage daily customer queries across WhatsApp, calls, email, and other support channels.
• Handle order tracking, cancellations, address changes, returns, exchanges, and refunds.
• Monitor NDRs, verify COD orders, and coordinate with courier partners for delivery issues.
• Resolve customer complaints and escalations promptly and professionally.
• Maintain CRM records, follow up on pending cases, and ensure timely resolutions.
• Coordinate with internal teams to keep customer experience smooth and hassle-free.

Requirements & Tech Stack

• Minimum 6 months of experience in CRM, customer support, or e-commerce operations.
• Excellent written communication and problem-solving skills.
• Familiarity with Shopify, WhatsApp CRM, or courier dashboards is a plus.
• Strong attention to detail, accountability, and ownership of tasks.
• On-Site role in Mansarovar, Jaipur.

Salary: ₹15,000–₹25,000/month, depending on experience.