Dealer Success Manager

About the Role

As a Dealer Success Manager (DSM), you will operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, working within the Capital One Sales Process. This role demands a high-level partnership with POD counterparts to collectively strategize and achieve superior success, providing consultative expertise and training enablement to support the POD's core sales objectives. You will contribute to expanding our footprint by supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This includes providing specialized expertise during initial pitches and closing techniques, while taking ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders to ensure they maximize the value of our technology and processes, impacting the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution.

We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and possess strong interpersonal skills. The ideal candidate must effectively communicate and influence partners across the company and multiple organizational levels. Strong analytical skills, attention to detail, and adaptability to a dynamic agile environment are essential. Due to the training and product nature of this role, we seek a customer-centric individual who excels at training and driving tool adoption, with the ability to deeply understand the product and troubleshoot technical issues quickly.

Key Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Travel

• This position will involve traveling up to 50%.

Requirements & Tech Stack

• Navigator Platform
• Process Management
• Relationship Management
• Analytical Skills
• Attention to Detail
• Agile Environment
• Interpersonal Skills
• Sales Process
• ROI Conversations

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship Management.

Preferred Qualifications:

• Bachelors Degree.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship Management.