Account Manager

About the Role

Millcraft is expanding into Tennessee and seeking an Account Manager to join their growing team. Millcraft has served the paper, packaging, and graphic arts industries for over 100 years, guided by values of Family, Passion, Aspire, Responsible, and Deliver.

Key Responsibilities

• Actively engage with customers, suppliers, and prospects.
• Generate leads and revenue through networking events, referrals, current customers, and cold calling.
• Develop and maintain strong customer relationships.
• Identify customer business needs and offer tailored product and service solutions.
• Lead customer engagements, uncover opportunities, and collaborate with internal specialists.
• Cultivate and nurture robust strategic relationships with key clients.
• Serve as a professional representative of the company during all customer interactions.
• Act as a liaison between customers and internal resources.
• Provide support, guidance, and direction to customer experience representatives.
• Proactively identify and pursue new business opportunities through prospecting, lead generation, trade shows, networking, and social media engagement.
• Develop and manage a portfolio of accounts through daily outreach via phone, email, in-person, and video conferencing.
• Initiate and execute cold calls and email outreach to generate leads.
• Manage and nurture sales pipelines, keeping accurate records in the CRM.
• Utilize sales and CRM software tools effectively.
• Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including D365, Power BI, and PowerPoint.
• Manage travel and entertainment expenses.
• Oversee account inventory, including stock holdings and receivables.
• Foster collaborative relationships across different functional units within the organization.
• Contribute to the development of actionable and value-added solutions.
• Provide feedback and suggestions to improve sales practices and processes.
• Participate in team meetings and projects as needed.
• Follow all Millcraft policies, procedures, and guidelines.
• Ensure a safe working environment by following safety protocols.
• Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire, and FUN).

Requirements & Tech Stack

• Microsoft Office Suite proficiency, particularly PowerPoint.
• Experience with ERP and/or CRM systems is highly advantageous.
• Experience with D365, Power BI, and PowerPoint for presentations, proposals, and quotations.

Qualifications

• Exceptional communication skills, adept at articulate verbal expression.
• Proficient in crafting polished and sophisticated written communications.
• Diligent and proactive in delivering superior customer service.
• Capable of engaging with individuals at all levels with professionalism and effectiveness.
• Skilled in persuasion and positive influence.
• Savvy negotiator.
• Demonstrated organizational prowess, strong follow-up, and time management abilities.
• Advanced technical proficiency.
• Proven track record of creating, refining, and formatting written materials to a presentation-ready standard.
• Exemplary trustworthiness and commitment to upholding integrity.
• Projects a professional image and represents company interests effectively.
• Self-motivated, disciplined, and driven individual.
• Takes full accountability and maintains deep engagement in all tasks.
• Hands-on experience driving sales through direct outreach and relationship-building with potential clients.