Field Service Technician-Gigaphoton

About the Role

Join Komatsu as a Field Service Technician supporting Gigaphoton, an industry leader in advanced Excimer LASERs for the Lithography sector of the Semiconductor Industry. This role focuses on developing foundational technical, safety, and customer service capabilities through structured learning and on-the-job training to support equipment installation, maintenance, troubleshooting, and repair at customer sites. The goal is to progress to a Field Service Engineer position.

Key Responsibilities

• Participate in structured training to develop proficiency in:
• Preventive maintenance
• Troubleshooting
• Laser theory
• Parts identification
• Tooling
• Installation procedures
• Assist with on-site installation, maintenance, and repair activities following established procedures, safety requirements, and customer expectations.
• Learn to use service tools, systems, and software, including:
• Windows-based applications
• Microsoft Outlook
• Microsoft 365
• OneDrive
• Designated technical analysis tools
• Research and assist in resolving hardware and software issues under guidance.
• Support root cause analysis by gathering data, documenting findings, and contributing to corrective action planning.
• Provide logistics support:
• Moving parts into position at customer sites
• Coordinating parts shipment
• Documenting parts identification and replacement
• Maintain training schedules, track on-the-job development, and demonstrate continuous improvement.
• Communicate and escalate issues promptly to supervisors or team members for timely problem resolution.
• Work overtime as needed to meet business and customer requirements, while adhering to safety standards.

Requirements & Tech Stack

• High school diploma or GED
• Associate degree, military experience, or comparable technical training preferred.
• Demonstrated aptitude, initiative, and willingness to learn in a technical service environment.
• Effective verbal and written communication skills.
• Ability to develop knowledge of:
• Laser theory
• Installation processes
• Maintenance practices
• Ability to learn and apply designated technical systems and analytical tools, including:
• eGwork
• Nettool
• ReDeeM
• Fabscape
• macros
• Related applications
• Ability to learn and perform specific Field Service Technician duties.
• Ability to develop troubleshooting skills for diagnosing and resolving computer hardware and software issues.
• Demonstrated potential for effective time management, problem-solving, troubleshooting, and multitasking.
• Critical thinking skills and the ability to progress in learning during the first year.

Qualifications

• Physical Movement: Ability to remain stationary, move throughout work areas, access equipment, and travel within customer/company facilities.
• Mental Requirements:
• Ability to read, comprehend, and apply technical documents and procedures.
• Ability to develop strong problem-solving skills, maintain concentration, and apply close attention to detail.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to communicate clearly and professionally with internal and external customers.
• Ability to follow established processes, protocols, and safety requirements.
• Ability to apply established procedures accurately and in a timely manner.
• Ability to inspect work areas and identify potential safety concerns.
• Ability to manage workload demands, competing priorities, and ambiguity.
• Ability to complete work within established deadlines.
• Emotional Intelligence Requirements:
• Ability to remain composed and professional under stress or during challenging interactions.
• Ability to manage priorities effectively to achieve targeted performance outcomes.
• Ability to maintain effective and collaborative working relationships.
• Ability to recognize and adjust communication style to support teamwork.
• Demonstrates self-motivation, sound professional judgment, and leadership potential.
• Demonstrates accountability for work quality, accuracy, and follow-through.

Compensation

• Hiring Range: $55,000 - $65,000 annually.

Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs.
• 401k and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.