Account Manager

About the Role

The Account Manager actively engages with customers, suppliers, and prospects. This role generates leads and revenue through networking events, referrals, current customers, and cold calling. The Account Manager is responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions.

Key Responsibilities

• Cultivate and nurture robust strategic relationships with key clients.
• Act as a professional representative of the company during all customer interactions.
• Serve as a liaison between customers and internal resources within Millcraft.
• Provide comprehensive support, guidance, and direction to customer experience representatives regarding customer requirements, specifications, quotes, pricing, and quality standards.
• Proactively identify and pursue new business opportunities through prospecting, lead generation, trade shows, networking, and social media engagement.
• Develop and manage a portfolio of accounts through daily outreach via phone, email, in-person, and video conferencing.
• Initiate and execute cold calls and email outreach to generate leads and expand the customer base.
• Manage and nurture sales pipelines, keeping accurate records of customer interactions, potential sales opportunities, and sales activities in the CRM.
• Utilize sales and CRM software tools effectively.
• Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including, but not limited to, D365, Power BI, and PowerPoint.
• Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines.
• Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization.
• Foster collaborative relationships across different functional units within the organization.
• Actively contribute to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes.
• Participate in team meetings and projects as needed.
• Follow all Millcraft policies, procedures, and guidelines.
• Ensure a safe working environment by strictly following all safety protocols and standards.
• Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire, and FUN).

Requirements & Tech Stack

• Hands-on experience driving sales through direct outreach and relationship-building with potential clients.
• Mastery of Microsoft Office Suite, particularly PowerPoint.
• Experience with ERP and/or CRM systems is highly advantageous.
• Proven track record of creating, refining, and formatting written materials to a presentation-ready standard.

Qualifications

• Exceptional communication skills, particularly adept at articulate verbal expression.
• Proficient in crafting polished and sophisticated written communications.
• Diligent and proactive in delivering superior customer service.
• Capable of engaging with individuals at all levels with professionalism and effectiveness.
• Skilled in the art of persuasion and positive influence.
• Savvy negotiator with a keen ability to achieve favorable outcomes.
• Demonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainment.
• Exemplary trustworthiness and commitment to upholding integrity across all endeavors.
• Projects a professional image and adeptly represents the company's interests both internally and externally.
• Self-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks.

Benefits

• Medical, Dental, & Vision
• Profit-Sharing
• Generous Time Off Policies
• Tuition Reimbursement Program
• Military Leave Pay
• Voluntary Dependent Life Insurance
• Accident and Critical Illness
• Company Paid Life Insurance
• Wellness Program
• Company Paid Holidays
• 401k Retirement Savings Plan
• Employee Assistance Program
• Veteran’s Day Pay
• Limited Purpose F.S.A and Dependent Care F.S.A
• Company paid Short Term Disability, and Long-Term Disability