Pharmacy Associate

About the Role

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. They operate within Board of Pharmacy Regulations.

Key Responsibilities

• Communicates with customers via inbound and outbound, manual and/or automated calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls and enters customers' orders in computerized record keeping system
• Verifies and updates demographic information such as address and telephone number
• Meets specific performance objectives related to number of calls handled, orders processed, time on call, time entering information, etc.

Qualifications

Operates within Board of Pharmacy Regulations.