Sales Associate

Role Description

This is a full-time, on-site position based in New York, NY. The Sales Associate will welcome and assist customers, provide product knowledge, and guide shoppers to items that meet their needs and preferences.

Key Responsibilities

• Welcome and assist customers
• Provide product knowledge
• Guide shoppers to items that meet their needs and preferences
• Maintain store presentation
• Replenish stock
• Handle transactions
• Ensure a clean and organized sales floor
• Support brand storytelling
• Uphold Kotn’s customer experience standards
• Contribute to meeting sales goals
• Collaborate with team members
• Follow store policies and procedures
• Represent Kotn’s values in all customer interactions

Qualifications

• Strong customer service and interpersonal skills, including the ability to build rapport and communicate clearly with a diverse range of shoppers
• Sales and retail skills, such as point-of-sale operation, cash handling, product recommendation, and meeting individual or team sales targets
• Attention to visual detail, including maintaining merchandising standards, organizing stock, and supporting in-store displays and storytelling
• Time management and reliability, with the ability to prioritize tasks, follow procedures, and work effectively during busy store hours
• Interest in fashion, ethical production, and Kotn’s mission, with a willingness to learn about product materials, fit, and care
• Ability to stand for extended periods, lift and move merchandise as needed, and work a flexible schedule including evenings, weekends, and holidays
• Previous retail or customer-facing experience is preferred but not required
• Enthusiasm, a collaborative mindset, and a positive attitude are essential