Claims Associate, Property Damage

About the Role

This role involves the handling of Auto Property Claims in accordance with the NJ Unfair Practices Act. The environment is fast-paced with heavy phone work, requiring patience and the ability to function professionally in adversarial situations.

Key Responsibilities

• Investigate and interpret policy provisions, endorsements, and conditions to make a coverage determination.
• Identify and investigate Contested Coverage Claims with recommendations prepared for the coverage committee.
• Investigate auto accidents to make a liability assessment, including interviewing claimants, witnesses, investigating officers, and other relevant parties, along with securing pertinent records, documentation, and loss scene information.
• Analyze investigations to determine proximate cause, negligence, and damages.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority.
• Submit claims for approval to a supervisor when over authority or for guidance, review, and/or referral.
• Maintain an effective follow-up system on pending files.
• Prioritize and handle multiple tasks simultaneously.
• Adjust to fluctuating workload.
• Advise insureds, claimants, and brokers on claim status.
• Act as an intermediary between the Company, preferred vendors, and customers.
• Resolve all disputes that may arise.
• Ensure service, loss, and expense control are maintained.
• Adhere to privacy guidelines, laws, and regulations pertaining to claims handling.
• Investigate and initiate subrogation when applicable.
• Handle and respond to arbitration and special civil part lawsuits pertaining to property damage.
• Participate in catastrophic claim handling as requested/needed, which may include traveling to other locations and extended hours.
• Other duties as assigned.

Requirements & Tech Stack

• Strong customer service, organizational, verbal, and written skills.
• Basic personal computer skills, including working knowledge of Microsoft Office Suite products.

Qualifications

• Bachelor’s Degree from a four-year college or university required and/or 2-4 years of relevant work experience.
• No prior claims experience is required.
• Recent college graduates are encouraged to apply.