Patient Care Coordinator I-Bilingual Spanish

About the Role

OP Specialty Bracing is growing and seeking a motivated, caring Patient Care Coordinator to join our team. This role is the first point of contact with patients and referral sources and serves as the face of the company. The ideal candidate will enjoy interacting with children, be detail-oriented, possess strong organizational and people skills, and be able to multitask in a fast-paced environment while being a team player. A high level of discretion for maintaining confidentiality, the ability to work with minimal supervision, handle pressure, and meet deadlines are desirable. This position requires bilingual Spanish proficiency.

Core Responsibilities

Customer Service

• Greeting patients
• Checking patients in and out
• Multi-line phone coverage
• Liaison for referring physicians/groups
• Register patients by collecting insurance information and demographics
• Provide general company and services information
• Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies

Administrative

• Verify patient insurance and initiate prior authorizations
• Collect patient balances
• Coordinate with referral sources to obtain physician schedules
• General chart maintenance using Nymbl software
• Scan and upload documents to electronic chart
• Support clinic staff and office flow
• Chart checks for fitting appointments using the standard checklist form
• Work closely with the billing team to ensure all documentation for claims is uploaded
• General office organization
• Follow standard practices to deliver patient devices
• Maintain HIPAA compliance

Schedule Maintenance

• Coordinate and schedule all appointments
• Review patient no-shows daily: call, document, and reschedule appointments

Requirements & Tech Stack

• Nymbl software
• HIPAA compliance
• Bilingual Spanish proficiency

Qualifications

• High School or Associate Degree
• Related experience and/or training
• Detail oriented
• Strong organizational and people skills
• Ability to multitask in a fast-paced environment
• Team player
• High level of discretion to maintain confidentiality of sensitive information
• Ability to work with minimal supervision
• Ability to handle pressure and meet deadlines
• Good verbal and written communication skills
• Compassionate, efficient, and professional
• Exceptional computer skills
• Adaptable to a dynamic environment

Pay Range: $19.24 - $24.04 USD per hour (Davie Clinic)