Cashier/FOH Team Member

Refined Restaurant Group

About the Role

• Act as a brand ambassador and integral part of the guest experience through face-to-face customer interaction.
• Craft thoughtful and personalized experiences for guests, from greeting to departure.
• Be a well-rounded team player, willing to do whatever it takes to keep the store running smoothly.
• Opportunity for cross-training in different positions within the team.
• Cashiers at some concepts will be cross-trained in kitchen areas.

Key Responsibilities

• Maintain cleanliness of the front line, lobby, bathrooms, and patio area.
• Take out lobby trash, bus, and clean tables and chairs.
• Restock utensils, napkins, beverage station, and bathrooms.
• Learn and maintain knowledge of the changing salad menu to effectively communicate all ingredients to guests.
• Ensure all food on the line meets food safety and quality standards, eliminating cross-contamination.
• Maintain knowledge of critical dietary information and demonstrate proper food handling.
• Set up, maintain, and break down the front line area and cashier areas.
• Operate POS register to complete customer transactions.
• Greet guests, guide the customer journey, and get the manager on duty to assist any guest issues or concerns in a timely manner.
• Maintain cleanliness and organization of the cashier area and other areas requested by the manager on duty.
• Answer phones in less than 4 rings with a pleasant, inviting voice.
• Maintain proper cash handling procedures and shift change counts with a manager.
• Obtain food safety certification and TABC certification if required by location.

Requirements & Tech Stack

• Food, Restaurant, Team, and/or Customer Service experience.
• A team player with a positive can-do attitude.
• Quick and adaptable learner.
• Excellent and collaborative communication skills.
• A knack for delivering personable customer service and a desire to make connections with guests every day.
• Service with a smile.

Physical Requirements

• Ability to read and comprehend information at a close range, and follow instructions accurately and efficiently.
• Ability to use electronic systems, such as computers and tablets.
• Physically able to lift up to 25-50 pounds and stand for long periods of time.
• Manual dexterity able to operate cutting tools and kitchen utensils.
• Subject to exposure to cleaning chemicals.

Benefits/Perks

• Annual Paid Vacation - Up to ten (10) days per calendar year.
• Benefits/Insurance - Eligible for medical, dental, and vision on the first of the month after 60 days in the position.
• Equity Opportunity - Evaluated upon consistent, superior personal and business performance, and growth into Area Manager or Director level.
• Complimentary Team Member Meal & Drink while on shift.
• 50% Discount off any item at any time.