Semiconductor Field Service Engineer
KLA
About the Role
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Positions are located in Hillsboro, Oregon.
Key Responsibilities
- Works under the supervision of Manager or Senior CSE.
- Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineers in resolving problems.
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
- Ensures equipment enhances customer production.
- Repairs and updates equipment at customer facility.
- Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
- CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
- Prepares field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
- Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed.
- Assists other field service engineers as appropriate.
- Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
- Travels by car or commercial transportation to customer facility.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Requirements & Tech Stack
- Bachelors Level Degree
Qualifications
- 0 years related work experience.