(USA) Freight Flow Associate

Key Responsibilities

• Complies with company policies, procedures, and standards of ethics and integrity.
• Operates forklift following company standards and guidelines.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
• Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers.
• Manages inventory flow, following company policy and procedures.
• Provides member service by acknowledging members, identifying needs, providing guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
• Maintains safety of the facility according to company policies and procedures, including conducting safety sweeps and following procedures for handling hazardous materials.
• Maintains the sales floor and merchandising presentation in accordance with company policies and procedures, including stocking, rotating merchandise, setting up displays, and monitoring for shrink, security risks, and safety.
• Ensures club pick-up orders are filled by assisting with picking and staging orders, ensuring products are selected and staged according to company policy, and performing occasional audits for accuracy.
• Handles, moves, and displays goods in safe and correct ways.
• Tracks goods, maintains instock levels, and controls shrinkage.
• Reports poor inventory practices and low instock levels.
• Uses inventory tools and equipment in safe and correct ways.
• Proactively identifies and assists customers with technology services and items.
• Identifies shrink opportunities and problems and takes steps to fix them.
• Properly maintains equipment and ensures products are organized and stocked correctly.
• Embraces differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected.
• Creates opportunities for all associates to thrive and perform.
• Helps to attract the best talent.
• Works as a team, building strong and trusting relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others.
• Recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balancing short and long-term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Forklift Certification (90 days of prior experience)
• Ability to safely utilize pallet jacks
• 18 years of age or older

Qualifications

• Customer Service Experience
• Retail Experience
• Supervising a team