Retail Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores.

Key Responsibilities

• Ensures customers have a positive shopping experience.
• Makes eye contact, smiles, and greets all customers in a courteous and friendly manner.
• Treats fellow associates with respect.
• Efficiently follows all company best practice standards.
• Maintains a clean work area at all times.
• Ensures proper merchandise presentation.
• Performs a range of functions in all areas of the store as business needs require.
• May be requested to perform additional tasks to achieve customer service and operational goals.
• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintains clutter-free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Assists customers in any way necessary, including being register-trained, assisting with merchandise, and answering questions politely and knowledgeably.
• Greets all customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Provides prompt and efficient responses to customers at all times.
• Responds to Customer Service calls immediately.
• Handles all customer issues in a courteous and helpful way, calling Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to monthly presentation guidelines.
• Maintains merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Requirements & Tech Stack

• PDTs
• Registers
• PCs

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.