Client Service Associate
Teal India
Bengaluru, Karnataka, India0–2 yrs1h agovia LinkedIn
About the Role
Teal India is seeking a Client Service Associate to manage client communication, handle inbound calls, and resolve escalations. This role serves as a liaison between the legal team and clients.
Key Responsibilities
- Manage client communication.
- Handle inbound calls from clients with a proactive approach.
- Address and resolve concerns, queries, or challenges faced by clients and the legal team regarding ongoing Maharashtra and Gujarat cases.
- Handle escalations calmly and professionally.
- Build and maintain strong relationships with clients to ensure their satisfaction.
- Ensure timely updates are provided to clients on the status of initiated cases.
- Follow up with clients over email and phone call to secure necessary documents for case processing.
- Ensure timely resolution of client queries.
- Ensure client satisfaction.
Requirements & Tech Stack
- Experience in inbound voice process: 6 months - 2 years.
- Proficiency in speaking fluent Hindi.
- Ability to address client concerns professionally.
- Ability to draft and respond to emails in a concise and clear manner.
- Ability to handle client concerns and queries efficiently, providing quick and effective solutions.
- Enjoys working with software tools and Google Sheets.
- This is a non-tech role.
Qualifications
- Excellent verbal communication and interpersonal skills to interact effectively with clients and team members.
- Strong command over spoken Hindi to communicate clearly and professionally with clients.
- Proficiency in Marathi or Gujarati is an added advantage.
Work Location & Schedule
- Office location: Teal India, Second Floor, 42, 80 Feet Rd, above Bank of Baroda, opposite Empire Restaurant, HAL, HAL 3rd Stage, Indiranagar, Bengaluru, Karnataka 560075.
- Willing to work five days from the office and one day from home.