Customer Success Associate
Flexiple
India0–2 yrs2h agovia LinkedIn
A business-process outsourcing firm serving mid-market clients abroad is looking to grow its associate bench on its customer success desk. This role is a genuine entry point into customer success.
Key Responsibilities
- Keep onboarding and renewal admin moving.
- Confirm contract dates.
- Prep onboarding checklists.
- Update account notes after every touchpoint.
- Pull together numbers a CSM needs before client conversations.
- Over time, start joining client calls and eventually run smaller ones solo.
Requirements & Tech Stack
- Comfortable in spreadsheets and a CRM.
- Ability to keep records accurate under a caseload.
- Clear, professional writing for client-facing emails and notes.
- Reliable in a hybrid setup with regular in-office days.
Qualifications
- 0 to 2 years of experience.
- Freshers with strong written English are welcome.