Office Associate Offiice Associate

About the Role

This is the first level of office associate work, performing general office support for assigned agency operations. Employees complete routine and standardized assignments under close supervision.

Key Responsibilities

• Delivers excellent customer service in-person, electronically, or by written communication.
• Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.
• Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Sorts, codes, scans, uploads, logs, and indexes data/information.
• Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.
• Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.
• Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.
• Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.
• Performs other related duties as required.

Job Requirements

Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:

• Performing office support work such as drafting routine correspondence, reports, or logs; operating office equipment; handling incoming and outgoing mail, postal and shipping services; answering phones, directing calls and taking messages; or maintaining files and supplies.
• Data collection such as collecting, compiling, and maintaining data from multiple sources (e.g., files, records, databases, customers, staff).
• Record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.

Conditions of Hire

• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.
• Pre-employment Drug Testing is required upon a conditional offer.
• A satisfactory Criminal Background Check is required as a condition of hire.
• Applicants must be legally authorized to work in the United States.
• The State of Delaware participates in the Federal E-Verify system.

Benefits

The State of Delaware offers a total compensation package including comprehensive benefit plans:

• Health and Well Being: Health Benefits, Dental Insurance, Vision Insurance
• Just In Case: Disability Insurance, Group Universal Life Insurance
• Your Future: Retirement Benefits, Deferred Compensation
• Professional Growth: Training and Development Programs
• Work Life Balance: Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules
• More Benefits: Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Selection Process

Applications and supplemental questionnaires are evaluated based on education, training, and experience related to job requirements. Complete and accurate information is essential. Future correspondence will be sent via email.