Driver / Equipment Setup Associate

About the Role

DEX Imaging is seeking a Driver / Setup Associate to support customer deliveries, equipment setup, and basic connectivity needs in the field. This role is ideal for someone who enjoys hands-on work, solving problems, learning new technology, and helping customers get their equipment up and running. This is not a behind-the-desk IT role.

Key Responsibilities

• Safely drive to customer locations to deliver equipment, supplies, and related products.
• Assist with loading, unloading, moving, and staging printers, copiers, and office technology equipment.
• Support basic setup of document imaging equipment at customer sites.
• Assist with connecting printers, copiers, and related devices to customer networks.
• Help with basic print driver installation, device configuration, and connectivity checks.
• Assist with basic scan-to-folder, scan-to-email, and network communication setup when needed.
• Troubleshoot basic connectivity issues and escalate more advanced technical issues to the appropriate team.
• Communicate professionally with customers, service teams, and internal stakeholders.
• Complete required delivery documentation, service notes, data entry, and work records.
• Maintain company vehicle, equipment, and inventory in a clean and organized manner.
• Follow all company safety procedures when lifting, pushing, pulling, or moving equipment.

Requirements & Tech Stack

• Valid driver’s license required.
• Clean driving record and ability to meet company driving requirements.
• Basic understanding of networking concepts such as Wi-Fi, Ethernet, IP addresses, routers, network cables, or connecting devices to a network preferred.
• Experience setting up printers, copiers, computers, routers, modems, POS systems, security cameras, or other connected devices is a plus.
• Comfortable using computers, mobile devices, email, and basic software tools.
• Ability to lift, push, or pull up to 50 lbs with assistance when necessary.

Qualifications

• 0–3 years of delivery, warehouse, field support, technical support, equipment setup, or related experience preferred.
• No formal IT certifications are required.
• Willingness to learn is most important.
• Strong customer service skills and ability to communicate professionally in person and by phone.
• Ability to troubleshoot basic issues and ask for support when needed.