Client Success Associate

About the Role

• Follows a Client for Life Philosophy, ensuring every Gartner client receives value far exceeding their investment.
• Seeks to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support clients in making the right decisions.
• Responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.

Key Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure success with their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team. Responsibilities include introducing Gartner services and capabilities to prospective & new clients, account management, or connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to provide best-in-class service, enabling clients to achieve their priorities and maximize return on investment.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention, and growth.

Requirements & Tech Stack

• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

Qualifications

• 6+ months relevant professional and/or internship experience.