DR Coordinator

Tata Consultancy Services

Key Responsibilities

• Lead and coordinate enterprise DR governance activities.
• Define and monitor DR KPIs including Recovery Time Objective (RTO), Recovery Point Objective (RPO), DR testing effectiveness, and compliance/audit metrics.
• Develop and maintain DR governance dashboards and executive reports.
• Drive compliance with organizational policies, regulatory requirements, and industry standards.
• Develop and maintain enterprise Disaster Recovery frameworks, standards, and methodologies.
• Support multi-year DR roadmap initiatives and technology modernization programs.
• Conduct infrastructure and application dependency assessments.
• Evaluate DR solutions across on-premises, cloud, and hybrid environments.
• Recommend resilience improvements for critical business services.
• Develop and maintain DR plans for critical applications and infrastructure.
• Create and standardize runbooks, SOPs, recovery procedures, and escalation matrices.
• Coordinate periodic reviews and updates of DR documentation.
• Maintain application-to-infrastructure dependency mappings and DR asset inventories.
• Plan and coordinate DR exercises including tabletop exercises, simulation drills, partial failover testing, and full-scale recovery testing.
• Validate RTO and RPO compliance during exercises.
• Lead post-test reviews and remediation tracking.
• Coordinate failover and failback activities with infrastructure and application teams.
• Support DR activation during major incidents and disasters.
• Coordinate cross-functional recovery teams and command centre activities.
• Track recovery milestones and communicate status updates to key stakeholders.
• Provide executive and customer communication during recovery events.
• Coordinate IT risk assessments related to DR and resiliency.
• Support internal, customer, and regulatory audits.
• Provide DR evidence, compliance reports, and readiness assessments.
• Track remediation of identified gaps and risks.
• Collaborate with cloud providers, data centre teams, infrastructure vendors, and third-party service providers.
• Coordinate vendor participation in DR testing and recovery events.
• Manage stakeholder communications across executive, operational, and technical teams.
• Drive lessons learned from incidents and DR exercises.
• Identify opportunities for improving resiliency and recovery capabilities.
• Conduct DR awareness and training sessions for technical and business teams.
• Expand recovery scenarios covering cyber incidents, ransomware, infrastructure failures, and regional disruptions.

Requirements & Tech Stack

• Strong experience in enterprise Disaster Recovery planning, governance, and program coordination.
• Good understanding of Business Continuity Management, BCP/DR lifecycle, IT service continuity, and resilience frameworks.
• Ability to define, track, and report DR KPIs such as RTO, RPO, test effectiveness, readiness score, audit gaps, and remediation status.
• Experience preparing DR dashboards, governance reports, executive summaries, and readiness/compliance packs.
• Ability to develop and maintain enterprise DR frameworks, standards, operating models, and recovery methodologies.
• Experience conducting application, infrastructure, data flow, and dependency assessments across business-critical services.
• Good knowledge of DR solutions across on-premises, cloud, and hybrid environments including AWS, Azure, and GCP.
• Ability to recommend resilience improvements for critical business services and support multi-year DR roadmap initiatives.
• Hands-on experience creating and maintaining DR plans, runbooks, SOPs, recovery procedures, escalation matrices, and communication templates.
• Ability to maintain application-to-infrastructure dependency mapping, DR asset inventory, and recovery ownership matrix.
• Experience coordinating periodic reviews and updates of DR documentation with application, infrastructure, security, and business teams.
• Experience planning and coordinating tabletop exercises, simulation drills, partial failover testing, and full-scale recovery testing.
• Ability to validate RTO and RPO compliance during exercises and document test outcomes, risks, gaps, and remediation actions.
• Experience coordinating failover and failback activities with infrastructure, application, cloud, backup, network, and security teams.
• Experience supporting DR activation during major incidents, disasters, cyber events, ransomware scenarios, regional disruptions, and infrastructure failures.
• Ability to coordinate command center activities, recovery milestones, stakeholder updates, and executive/customer communication during recovery events.
• Good understanding of IT risk assessments, audit evidence preparation, compliance reporting, and readiness assessment support.
• Familiarity with ISO 22301, SOC, HIPAA, PCI-DSS, ITIL practices, change management, incident management, and major incident recovery.
• Disaster Recovery Planning & Governance
• Business Continuity Management (BCP/DR)
• Enterprise Infrastructure Recovery
• Cloud DR across AWS, Azure, and GCP
• backup and recovery technologies
• replication technologies
• DR testing and validation
• ITIL Service Continuity Management
• risk assessment and compliance
• recovery runbook development
• infrastructure and application dependency mapping
• Change management
• executive reporting and governance
• incident management and major incident recovery
• regulatory compliance exposure

Qualifications

• BACHELOR OF COMPUTER SCIENCE