(USA) Freight Flow Associate

About the Role

The Freight Flow Associate is responsible for various tasks related to inventory management, member service, and maintaining the facility's standards at Sam's Club.

Key Responsibilities

• Complies with company policies, procedures, and standards of ethics and integrity.
• Operates a forklift following Company standards and guidelines.
• Completes work assignments and priorities by using policies, data, and resources.
• Receives, stocks, and organizes merchandise and supplies.
• Manages inventory flow, working inventory exceptions, and correcting shelf capacities.
• Provides member service by acknowledging members, identifying needs, and assisting with purchasing decisions.
• Locates merchandise, resolves member issues and concerns, and promotes company products and services.
• Maintains the safety of the facility according to company policies and procedures.
• Conducts safety sweeps and follows procedures for handling hazardous materials.
• Maintains the sales floor and merchandising presentation in accordance with company policies.
• Stocks and rotates merchandise, removes damaged or out-of-date goods, and sets up product displays.
• Ensures prominent display of promotional and seasonal merchandise.
• Processes defective merchandise and monitors the area for shrink, security risks, and safety.
• Fills club pick-up orders by assisting with picking and staging throughout the day.
• Tracks goods, maintains instock levels, and controls shrinkage.
• Reports poor inventory practices and low instock levels.
• Uses inventory tools and equipment safely and correctly.
• Proactively identifies customers who need help and assists them with technology services and items.
• Models and helps others with technology services.
• Identifies shrink opportunities and problems and takes steps to fix them.
• Properly maintains equipment, ensures products are organized and stocked correctly, and promptly fixes any problems.
• Embraces differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected.
• Creates opportunities for all associates to thrive and perform.
• Helps to attract the best talent.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others.
• Recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances priorities, and considers how own work impacts the team.
• Displays curiosity and a desire to learn.
• Takes calculated risks and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Forklift Certification
• Ability to safely utilize pallet jacks
• 18 years of age or older

Qualifications

• 90 days of prior experience with Forklift Certification.
• Customer Service Experience (Preferred)
• Retail Experience (Preferred)
• Supervising a team (Preferred)