New Business Representative

About the Role

This is a Beginning Level Classification for a New Business Representative (NBR) within the Strategy and Growth functional area. The role involves customer contact, project coordination, billing, and contract preparation for less complex installation of new business gas and/or electric facilities.

Key Responsibilities

• Safety: Maximize public and employee safety by ensuring job designs meet Company and State standards and compliance requirements.
• Project Management:
• Prepare pre-design job packages with required information, including field sketch layouts.
• Manage scope, schedule, and cost for assigned projects from initiation to meter set.
• Coordinate with internal and external stakeholders to define project background, objectives, design scope, schedule, roles, and responsibilities.
• Prioritize work using available tools or technology, coordinating with work and resource groups.
• Proactively manage a new business portfolio to ensure compliance or manage variances.
• Monitor project schedules and prioritize work with dependency partners and construction execution teams.
• Schedule and conduct project meetings, provide pertinent data, and address potential project risks.
• Ensure projects are performed as planned or manage project delays.
• Minimize costs for both the applicant and PG&E.
• Ensure correct financial order and work category have been applied and monitor costs.
• Fielding:
• Conduct site visits and customer meetings for pre-design package creation, pre-construction meetings, site readiness verification, and emergent issues.
• Gather field condition information for pre-design packages for single locations (defined by specific electric/gas service criteria).
• Communication:
• Communicate project status (scope, schedule, cost) to all stakeholders.
• Facilitate resolution of project-related disputes.
• Maintain continuous formal communication with all stakeholders.
• Prepare contracts to ensure compliance with standards and tariffs.
• Provide applicants, estimating, engineering, clerical, and construction partners with information on rate/rule applicability, costs, and timelines.
• Managing Customer Expectations:
• Proactively communicate with internal and external project stakeholders.
• Negotiate reasonable estimating and construction dates that meet customer schedules and compliance requirements.
• May provide customers with an initial non-binding cost.
• Tariffs:
• Ensure all applicable tariff charges are identified in contracts and secured before construction.
• Interpret and apply tariffs correctly, working with the Law department on exceptional cases.
• Partner with other PG&E departments for application of best rates.
• Compliance Management:
• Maintain all applicable project documentation in the system of record.
• Ensure all project dependencies are met before construction starts.

Requirements & Tech Stack

• Skills: Strong project management, customer contact, and communications skills. Basic computer skills including Microsoft Word, Excel, and email.
• Tools: Familiarity with tariffs, rates, contracts/tools, Work Management (WM), SAP.
• Other:
• Valid California Driver's License and minimum insurance coverage if using a personal car.
• Driving is an essential function of this job.

Qualifications

• Bachelor’s degree from a recognized college or its equivalent experience.
• Experience:
• Three (3) or more years of experience in construction project management or PG&E technical service planning.
• OR 12 months of experience as a Hiring Hall (HH) New Business Representative, HH Senior New Business Representative, and/or HH Engineering Estimator.
• Desired:
• Additional consideration may be given to candidates that reside within 50 miles of the headquarters.
• Works effectively as a member of a team.
• Ability to work with both internal and external customers/clients.
• Facilitation and conflict resolution skills.
• Ability to manage for results and work as a team to build agreement.
• Strong focus on safety.
• Committed to providing superior and proactive customer service.
• Strong verbal and written communication skills.
• Ability to demonstrate initiative and decisiveness.
• Ability to demonstrate sound judgment and forward thinking.
• Problem solving skills.
• Measurement skills and ability to use some physical tools (e.g., drive stake in the ground, use Range Finder or Height Stick and Shovel).

Pre-Employment Testing

• Internal PG&E Employees: Qualified on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) prior to applying.
• External and Hiring Hall Candidates: Qualified on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) prior to interviewing.