Early Morning Stock Associate

About the Role

Ross Stores, Inc., a leading off-price retail chain with over 2,200 stores, is seeking an Early Morning Stock Associate to join their team.

Key Responsibilities

• Ensure customers have a positive shopping experience.
• Make eye contact, smile, and greet all customers courteously and in a friendly manner.
• Treat fellow associates with respect.
• Efficiently follow all company best practice standards.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• May be requested to perform additional tasks to achieve customer service and operational goals.
• Safety: Understand that safety is the number one priority and practice safe behaviors. Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Maintain clutter-free, clear egress to emergency exits. Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Customer Service: Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using Company recognition programs. Assist customers in any way necessary, including register training, assisting with merchandise, and answering questions politely and knowledgeably. Greet all customers by making eye contact, smiling, and saying "hello" throughout the store, as well as saying "thank you" with every register transaction. Provide prompt and efficient responses to customers. Respond to customer service calls immediately. Handle customer issues courteously and helpfully, calling Store Leadership when needed.
• Brand Representation: Represent and support the Company brand at all times. Maintain a professional appearance and adhere to the Company's dress code.
• Store Maintenance & Presentation: Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies. Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Merchandise Handling: Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to monthly presentation guidelines. Maintain merchandise/brand name familiarity within departments to assist customers.
• Loss Prevention: Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. Demonstrate integrity and honesty in all interactions. Safeguard confidential information, cash and credit card information, and merchandise.
• Operational Procedures: Follow all Mark-Out-of-Stock (MOS) policies, including identification, proper processing, and notification to Store Leadership for approval of disposals. Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. Maintain a high level of awareness and accuracy when handling bankable tenders.
• Productivity: Demonstrate a sense of urgency to efficiently perform your role. Maximize productivity by executing all Store best practices and minimizing steps and touches in your workflow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.