Early Morning Stock Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores. This role focuses on ensuring customers have a positive shopping experience.

Key Responsibilities

• Ensure customers have a positive shopping experience by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow Associates with respect.
• Efficiently follow all company best practice standards in all work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• Understands that safety is the number one priority and practices safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintain clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Greet all customers by making eye contact, smiling and saying "hello" throughout the store, and saying "thank you" with every register transaction.
• Provide prompt and efficient responses to customers.
• Respond to Customer Service calls immediately.
• Handle all customer issues in a courteous and helpful way, calling Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with a sense of urgency, merchandising all items per company best practice.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with Associates and Customers.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform their role and maximize productivity.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.