Intern, Reservations (Summer 2027)

About the Role

Join Delta Air Lines as a Reservations Intern and help shape the future of customer care. You'll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in Data Analytics, Process Improvement, Product Management, or Statistical Modeling. While interning in Reservations, you'll gain:

• Real-world experience at a Fortune 100 company
• Experience presenting to an executive audience
• Mentorship and networking opportunities

Reservations serves as a key point of contact for customers before, during, and after travel. This internship is a back-office role at the General Offices (GO), supporting Customer Engagement Centers by providing behind-the-scenes support to improve the experience of both Delta customers and the agents who serve them.

Job Summary

The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to tasks such as:

• Resolving product and project issues and risks
• Performing extensive data collection and analysis
• Identifying process improvement opportunities

These large, complex projects may involve highly confidential material and carry moderate financial risk. The final project deliverable is a capstone presentation to division leaders highlighting lessons learned, impact made, and recommendations moving forward.

Minimum Qualifications

• Must be currently pursuing a bachelor's degree.
• Must not be enrolled in any classes, either remote or on-campus, during the duration of the program.
• Must be able to work 16 consecutive weeks.
• Must be able to come into Corporate Headquarters in Atlanta 4 times per week.
• Must be a strong team player, detail-oriented, and able to perform well under pressure.
• Must convey a professional image to all levels of associates.
• Must be proficient in Microsoft Office applications, including Excel, Outlook, and PowerPoint.
• Must be willing to travel as required.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Preferred Qualifications

• Experience in a previous corporate environment in a part-time or full-time capacity.
• Completion of 60+ course hours by the start of the internship.
• Strong written and verbal communication skills.
• Technical skills, with an emphasis on SQL and at least one programming language.
• Business skills such as business modeling, project management, or competitive analysis.
• Completion of or current enrollment in database, basic programming, or user interface courses.
• Knowledge of data visualization tools such as Power BI or Tableau.
• Experience with simulation, modeling, and statistical analysis software.