FastLane UAT Associate

About the Role

The FastLane UAT Associate sits at the heart of how Fortress delivers for its customers, serving as the critical checkpoint between configuration changes and customer production environments. Working within the Professional Services team, this individual configures and validates UAT environments on the Fortress Platform, executes structured test cases, and manages Change Advisory Board requests to ensure every change meets quality standards before go-live. The role offers broad cross-functional exposure with Customer Success driving day-to-day priorities and collaboration spanning Application Engineering, Professional Services, and Product.

This is a 12-month, full-time temporary role with potential conversion to a permanent position.

Key Responsibilities

• Configure customer UAT environments on the Fortress Platform to accurately mirror corresponding production environments.
• Carry out requested configuration changes in UAT and validate them before they are promoted to production.
• Execute defined test cases and document thorough test evidence for each change.
• Create and manage Change Advisory Board (CAB) requests, following change management best practices.
• Track work, defects, and change status in Jira, and maintain technical documentation in Confluence.
• Partner with Customer Success to drive priorities and work across departments including Professional Services and Product.
• Support customer-facing conversations when needed.
• Communicate testing results, risks, and blockers clearly and professionally.
• Demonstrate adaptability, initiative, and a growth mindset.
• Other duties as assigned.

Requirements & Tech Stack

• Fortress Platform
• UAT
• Jira
• Confluence
• Change Advisory Board (CAB)
• Customer Success
• Professional Services
• Application Engineering
• Product

Qualifications

• 0-1 year experience in UAT or related field.
• Basic AI proficiency, including the ability to use approved AI tools responsibly.
• Strong attention to detail, with the ability to spot inconsistencies, follow test steps precisely, and clearly document findings.
• Demonstrated ability to quickly learn new tools, teams, and workflows.
• Experience in, or aptitude for, a customer/client-facing environment.
• Strong curiosity, work ethic, and desire to learn.
• Ambition, drive, sharp vision, and a great attitude.

Preferred Skills

• Proven working experience or strong academic/internship exposure in software testing, QA, configuration, or technical documentation.
• Interest in national security, technology, or critical infrastructure protection.

Education

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related technical or analytical field.