Ticket Sales Representative, Georgia Tech

The Role

The Ticket Sales Representative is primarily responsible for driving revenue and hitting sales goals around season, group, and premium ticket packages. Seeking a team member with a positive, results-oriented approach who can communicate clearly across all platforms. This role operates under the guidance of the General Manager.

The Project

This role is part of a partnership between the Georgia Tech Athletic Association (GTAA) and Legends, focusing on multimedia rights, premium seating, ticketing, data analytics, business intelligence, and e-commerce. The aim is to create new platforms for corporate partners and fans to connect with Georgia Tech athletics.

Key Responsibilities

• Offer a full menu of seating opportunities for Georgia Tech Football and Men’s Basketball ticket packages.
• Execute outbound sales calls via prospecting, cold calls, and referrals.
• Set and conduct sales appointments in stadium, arena, and out of the office.
• Identify and manage a portfolio of 500+ season ticket members, annual fund donors, and supporters with specific affiliation/interest to Georgia Tech Athletics Association.
• Maintain accurate records of client and prospect interactions using Salesforce CRM.
• Assist with managing and stewarding existing pledges and payments from unassigned donors.
• Cultivate donor relationships with Georgia Tech, solicit support for University priorities, and steward generosity using online digital strategies, phone, and in-person outreach.
• Serve as a main point of contact for general athletics donor inquiries via inbound phone, email, and social media.
• Work in conjunction with Georgia Tech Athletics Association and Ticketing staff to promote and generate sales on all events while providing a great fan experience.
• Reach and exceed individual and team sales revenue goals.
• Must be willing to work non-traditional hours, weekends, events, and game days.
• Accountable for defined levels of activity (calls made/appointments set) and goals.

Requirements & Tech Stack

• Bachelor’s Degree
• 1 Year of prior sales experience is preferred
• Prior experience in the professional or collegiate sports and entertainment industry is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in software programs including Salesforce CRM and Paciolan.
• Ability to handle a heavy volume of outbound and inbound phone calls and emails.
• Excellent interpersonal, verbal, and written communication skills.
• Strong time management and organizational skills with attention to detail.
• Possess an optimistic, team-first attitude and a competitive desire.
• Strong work ethic and a desire to build a career in professional sports.
• Proficient in Microsoft Office, with a focus on Word and Excel.
• Practice safe work habits and follow all safety policies, procedures, and regulations.

Working Environment

• On-Site – Georgia Tech
• Department: Legends Global Sales
• Reports to: Manager, Ticket Sales and Service