Full Time Branch Ambassador

About the Role

Capital One is reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space, embodying a culture of outstanding hospitality and blending friendly, attentive service with cutting-edge digital innovation. You are a relationship-builder who helps clients navigate tools and reach financial goals, serving as the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment, anticipate needs, solve problems, and have a passion for helping people thrive in an evolving digital world.

Key Responsibilities

• Guardian of Trust & Accuracy:
• Execute high-volume cash transactions with 100% accuracy, including deposits, withdrawals, and complex negotiable instrument processing.
• Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Digital Concierge:
• Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments.
• First-Line Consultant:
• Actively listen to uncover personal or business goals.
• Pair clients with the right digital tools or banking solutions to help them succeed.
• Hospitality Lead:
• Greet customers and ensure a welcoming environment.
• Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

Requirements & Tech Stack

• A Hospitality Heart: Natural gift for making people feel welcome and heard.
• Tech Fluency: Early adopter of apps and digital tools, enjoys teaching others.
• Precision and Detail: Satisfaction in accurate numbers and following procedures.
• Adaptability: Enjoy a fluid workspace.
• Curiosity: Desire to understand the "why" and improve the customer journey.
• Support surrounding Branches as needed within a 50-mile radius.
• Available to work a flexible schedule, including weekends.
• Ability to adapt to business-driven schedule adjustments is required.
• Must be able to attend all required training sessions.
• Lifting up to 25 pounds.
• Moving/standing for extended periods of time.
• Regular and consistent attendance.

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Associate’s degree (Preferred)
• 2+ years of Retail or Customer-facing experience (Preferred)
• Proficient in G-Suite (Preferred)
• Strong written and oral communication skills (Preferred)