Full Time Branch Ambassador

About the Role

• The Branch Ambassador is the heartbeat of Capital One's community hubs, blending hospitality with digital innovation. This role focuses on building relationships and empowering clients to reach their financial goals.

Key Responsibilities

• Guardian of Trust & Accuracy:
• Execute high-volume cash transactions with 100% accuracy.
• Process deposits, withdrawals, and complex negotiable instrument processing.
• Maintain a "compliance-first" mindset, adhering to security, audit, BSA/AML, and federal regulatory standards.
• Digital Concierge:
• Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments.
• First-Line Consultant:
• Identify client needs through active listening.
• Pair clients with appropriate digital tools or banking solutions.
• Hospitality Lead:
• Greet customers and ensure a welcoming environment.
• Balance operational efficiency with community-focused service.

Essential Functions

• Support surrounding branches within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change.
• Ability to adapt to business-driven schedule adjustments.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Ability to lift up to 25 pounds and move/stand for extended periods.
• Maintain regular and consistent attendance.

Requirements & Tech Stack

• Retail, Sales, or Customer Service experience
• Cash handling experience
• Proficiency in G-Suite (Preferred)
• Strong written and oral communication skills (Preferred)

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Associate’s degree (Preferred)
• 2+ years of Retail or Customer-facing experience (Preferred)
• Tech Fluency: Natural aptitude for digital tools and teaching others.
• Precision and Detail: Satisfaction in accuracy and following procedures.
• Adaptability: Ability to thrive in a fluid workspace.
• Curiosity: Desire to understand processes and improve customer journeys.
• Hospitality Heart: Natural gift for making people feel welcome and heard.